FAQ’s

Questions? Get answers here.

FAQ’s2020-02-26T15:23:08+00:00
What is Cedars Business Services?2020-02-24T16:30:54+00:00

Cedars Business Services is a licensed third-party collection agency and member of ACA International.

When an account, such as a ticket, loan or bill, becomes past due and the original creditor is unable to collect the amount owed, they may hire our company for assistance resolving the balance.

Why is Cedars Business Services contacting me? 2020-02-24T16:30:59+00:00

If you have been contacted by one of our representatives, it is because we have received information that potentially links you to a debt that has been assigned to our agency for collection.

If you believe we are contacting you in error or you would like to stop receiving communications, please let us know via our  online contact form.

Even if you think you do not owe the debt in question or cannot pay right now, it is important to speak with a debt collection agent and let them know your situation, as ignoring or avoiding the issue is unlikely to stop collections efforts. The collector can help you understand whether the debt is your responsibility, answer any questions you may have and explain your options, including available payment options.

At Cedars Business Services, we pride ourselves on our excellent customer service and want to work with you to resolve the debt in a way that works for everyone. No matter what your situation is, we can help you find the best solution.

Call us at 800-980-3357, Monday – Friday, 7:00 a.m. – 6:00 p.m. Pacific Time for immediate assistance. Or, if you’d prefer not to talk to us, you can email support@cblsvc.comsubmit a contact form or make a payment online.

Is this a scam?2020-02-24T16:31:03+00:00

No, this is not a scam. Cedars Business Services is licensed in accordance with state laws. Please check with your local state regulators for our licensing credentials.

We have been in business for over 20 years as a trusted collections partner for our clients. A Better Business Bureau-accredited business and longtime member of ACA International, we believe in a transparent, People-First Approach to collections and adhere to strict ethical, professional and service standards.

To learn more about how to tell the difference between a legitimate debt collector and a scammer, visit the Consumer Financial Protection Bureau’s website: https://www.consumerfinance.gov/about-us/blog/how-tell-difference-between-legitimate-debt-collector-and-scammers/

You can protect yourself against scam calls by:

  • Asking for a callback number, company name and address to verify that it is a real business.
  • Requesting more information about the debt, including a written notice.
  • Contacting the original creditor to verify the company has been assigned to collect the debt.

We welcome questions and are happy to provide additional information and validation of the debt upon request. Please contact us for assistance. Or submit your request in writing to: 5230 Las Virgenes Road, Suite 210, Calabasas, CA 91302.

Is Cedars Business Services a debt buyer?2020-02-24T16:31:07+00:00

Cedars Business Services is not a debt buyer. In most cases, our company has been contracted to assist in collecting debt by the party you originally incurred the debt with.

I do not recognize this debt. What should I do? 2020-02-24T16:30:49+00:00

Sometimes you may not recognize a debt because the company you owe the debt to (the creditor) has gone through a name change or has been acquired by a larger company. In these cases, the debt is still legitimate.

If you believe the debt we have contacted you about is not yours, our representatives can help.

If you have questions or need additional information, please contact us online or call 800-804-3353 for assistance. It may help to send us any documentation you have by email (support@cblsvc.com) or mail (5230 Las Virgenes Road, Suite 210, Calabasas, CA 91302).

What are my rights as a consumer?2020-02-24T16:30:22+00:00

At Cedars Business Services, we believe in protecting consumer rights and seek to align our business with fair, transparent collections practices at every step.

To learn more about your rights as a consumer, please visit our Resources Page.

Our professional collections representatives are trained to be compliant with the Fair Debt Collection Practices Act (FDCPA) and will never use unfair or abusive acts or practices to try to collect a debt.

If you believe a debt collector is being unfair to you, we encourage you to contact the CFFB, the FTC, or your state’s attorney general. You can also contact us directly – we take all complaints seriously and welcome the opportunity to address your concerns.

Are payment plans available?2020-02-24T16:30:27+00:00

Yes. We are happy to work with you to find a payment plan that fits your budget. Please contact our representatives at 800-980-3357, Monday – Friday, 7:00 a.m. – 6:00 p.m. Pacific Time for assistance.

Can debt collectors call me at work?2020-02-24T16:30:31+00:00

Debt collectors are not prohibited from contacting you at your workplace unless you specifically request them not to.  By notifying the debt collector of your employer’s policy you will be able to stop or prevent future calls to your workplace.

At Cedars Business Services, we strive to provide excellent customer service and abide by the standards outlined by federal, state, and local consumer financial protection laws. If you want to stop calls to your employer, please let us know by filling out our  contact form or calling us directly at 800-804-3353.

How do I get Cedars Business Services to stop contacting me?2020-02-24T16:30:45+00:00

In accordance with the standards set by federal, state, and local consumer financial protection laws, Cedars Business Services honors all requests to limit or stop communications.

You can update your communication preferences with us online, call 800-980-3357 or submit your request in writing to: 5230 Las Virgenes Road, Suite 210, Calabasas, CA 91302.

We may still contact you to:

  1. Tell you there will be no further collections efforts;
  2. Notify you of specific remedies that we or the creditor ordinarily take or intend to take.

Ceasing communications does not make the debt go away. If you have questions or do not believe you owe the debt, we recommend contacting us, as we may be able to resolve your issue.

Can debt collectors garnish wages?2020-02-24T16:30:36+00:00

Debt collectors in general can be granted the permission to garnish your wages if they have gone through the legal processes necessary to do so.

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